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TidBITS#331/03-Jun-96
=====================

Gil Amelio announces a sweeping reorganization of Apple Computer,
   and Apple announces a contest for the best Mac-built pages on the
   Web. Also, check out details on why you aren't seeing PowerBooks
   on store shelves, plus information on repair programs for
   Performas, a new CompuServe client for Newton 2.0, and
   TableWorks, a new WYSIWYG HTML table editor. Finally we round out
   the issue with news about an online course on cyberspace law, and
   a brief essay on being an Internet provider in a time of flood.

This issue of TidBITS sponsored in part by:
* APS Technologies -- 800/443-4199 -- <[e-mail]>
   Makers of hard drives, tape drives, and neat SCSI accessories.
   For APS price lists, email: <[e-mail]>
* Northwest Nexus -- 206/455-3505 -- <http://www.halcyon.com/>
   Providing access to the global Internet. <[e-mail]>
* Power Computing -- 800/375-7693 -- <[e-mail]> <---- NEW!
   PowerTower 180 MHz - the fastest Mac OS system ever made.
   Win a PowerCenter 120! <http://www.powercc.com/>
* America Online -- 800/827-6364 -- <http://www.aol.com/>
   The world's largest provider of online services.
   Give Back to the Net -- <http://www.aol.com/give/>
* EarthLink Network -- 800/395-8425 -- <[e-mail]>
   Providers of direct Internet access for Macintosh users.
   For eWorld refugees: no setup fee! <http://www.earthlink.net/>
* DealBITS: Psst - wanna 9500, cheap? Lots of other deals! <- NEW!
   <http://www.tidbits.com/dealbits/> -- <[e-mail]>

Copyright 1990-1996 Adam & Tonya Engst. Details at end of issue.
   Information: <[e-mail]> Comments: <[e-mail]>
   ---------------------------------------------------------------

Topics:
    MailBITS/03-Jun-96
    Newton MessagePad Regains Its Email Voice
    Tables Go WYSIWYG in TableWorks
    Internet Flooding
    Hardware Happens

<ftp://ftp.tidbits.com/pub/tidbits/issues/1996/TidBITS#331_03-Jun-96.etx>


MailBITS/03-Jun-96
------------------

**Amelio Announces Apple Reorganization** -- Following through on
  his promise to reorganize the company, Apple CEO Gil Amelio last
  week announced a host of structural changes effective 01-Jun-96.
  Broadly speaking, the changes set up the majority of Apple's
  product, marketing, and sales functions into a series of distinct
  profit-and-loss centers reporting to Macro Landi (former head of
  Apple Europe, Middle East, and Africa). New supervisors, drawn
  from within Apple, will run each unit. Concurrently, Jim Buckley,
  president of Apple Americas, resigned to pursue other interests.
  [GD]

<http://product.info.apple.com/pr/press.releases/1996/q3/
960530.pr.rel.reorg.html>


**Cyberspace Law for Non-Lawyers** -- If you've wondered about
  legal issues that relate to the Internet and wondered about the
  validity of free legal advice from people who play lawyers on the
  net, check out a free electronic course being presented by the
  Cyberspace Law Institute and Counsel Connect. It starts today and
  will be run via email at the rate of three messages per week. The
  mailing list is one-way only, but its Web site provides a
  discussion area. The course covers six areas of law: copyright,
  privacy, trademark, libel, free expression, and contracting. The
  course does focus on United States law but still might interest
  folks in other countries. To subscribe, send email to <listproc-
  [e-mail]> with the command "subscribe cyberspace-law
  Your Name" in the body of the message. [ACE]

<http://www.counsel.com/cyberspace/>


**LeVitus Leaves Power Computing** -- Power Computing announced
  last week that evangelist Bob LeVitus has left Power Computing to
  devote more time to his writing career. Bob is an established
  Macintosh author, with about 20 computer books to his credit, in
  addition to columns for MacUser and other publications. Bob joined
  Power Computing a little over a year ago as Director of
  Evangelism. [GD]

<http://www.powercc.com/News/96.05.24a.html>


**Digital Technology Buys FaceSpan** -- Digital Technology
  International has purchased the interface design and application
  development tool FaceSpan from Software Designs Unlimited.
  FaceSpan is an interface toolkit for Mac OSA languages (like
  AppleScript and UserTalk) used to create user interfaces with
  windows, dialogs, and other functionality that's not normally
  available in the languages. Digital Technology has indicated it
  plans to pursue FaceSpan development aggressively (starting with a
  version 2.1 update on 01-Jul-96), including plans for OpenDoc and
  cross-platform capabilities. [GD]

<http://www.dtint.com/>


**Win Prizes for Web Pages** -- Interested in winning a QuickTake
  digital camera? How about a "Been There, Done That" Apple t-shirt?
  If you've created a home page using a Macintosh and are willing to
  write a short essay, be sure to enter Apple's new "Create the Best
  Page with Macintosh" contest. The contest has four categories and
  each category winner will receive a QuickTake. The categories are:
  Personal/Family, K-12 Education, Higher Education, and Business.
  Apple will use four criteria in judging the pages: overall design,
  originality, best use of technologies (i.e. QuickTime), and essay
  persuasiveness. The deadline for sending in your entry by email
  (to <[e-mail]>) is no later than 15-Jul-96.
  Unfortunately, the contest is restricted to U.S. residents; I hope
  to see future contests held on a world-wide basis. [TJE]

<http://www2.apple.com/contest/bestpage/overview.html>


Newton MessagePad Regains Its Email Voice
-----------------------------------------
  by Richard C.S. Kinne <[e-mail]>

  Amid little apparent fanfare, Apple released its free CompuServe
  Mail Software for Newton 2.0 client last week. This software has
  been anticipated since Apple announced plans to discontinue eWorld
  (see TidBITS-318_), resulting in many disgruntled Newton
  MessagePad users who had relied on eWorld for Newton email
  connectivity.

<ftp://ftp.support.apple.com/pub/apple_sw_updates/US/Newton/
Other_Newton_Updates/CompuServe_Mail_for_Newton.hqx>

  CompuServe Mail Software for Newton 2.0 can be considered a
  replacement for the eWorld mail software built into the Newton OS
  2.0 ROMs. As distributed by Apple, the software weighs in at a
  little over 700K and consists of two functional files: the CISmail
  Newton package itself and documentation in Adobe Acrobat format.

  The CISmail package installs like any other Newton software
  package. Using the Newton Backup Utility included with the
  MessagePad, choose the Install Package icon to load the CIS mail
  client into your PDA. On installation it leaves a 97K icon, which
  resembles a cube, in the Extensions folder of the Extras Drawer.
  It also adds CompuServe mailing functionality to your MessagePad:
  wherever a choice for eWorld appears on a menu, you'll now also
  see a choice for CompuServe, and the CompuServe client's functions
  are completely integrated into the Newton operating system.

  Functionally, CISmail operates much like the eWorld mail software
  it replaces, though with a few striking omissions. Operating
  through eWorld, you could send "ink text," sketches, and software
  packages across the Internet, at least to other Newton 2.0 users.
  Unfortunately, CISmail doesn't permit this; instead, you're
  restricted to text-based notes and items from the Names file,
  Datebook, and Calls applications. Fortunately, though, the client
  works as advertised. Using a Megahertz 14.4 CruiseCard PC modem, I
  have successfully sent and received multiple email messages using
  my MessagePad through my CompuServe account.

  What happens if you don't have a CompuServe account? Catamount
  software offers Aloha 2.2.4, which enables AOL users to exchange
  mail between their MessagePads and the Internet through the AOL
  online service. Version 1.1 of Aloha also works with MessagePads
  that can't run Newton OS 2.0, although both versions are a little
  pricey at $50.

<http://www.catamount.com/Aloha2.html>

  Though the CompuServe Mail Software for Newton 2.0 is an important
  package for the functionality of the MessagePad system, I can't
  help but see it as merely regaining ground that had been lost by
  Apple. Years after the MessagePad's introduction, the dream of
  having it function as a portable communications device is still
  largely unrealized, and CISmail does little to advance that
  vision. However, if you travel a good deal and previously used
  eWorld to maintain communications with people via your MessagePad,
  this client might be your most cost effective solution for the
  foreseeable future.

  If you can't get to the software online, you can acquire a copy of
  CompuServe Mail Software for Newton 2.0 by calling the Apple
  Assistance Fulfillment Center at 800/211-1537.


Tables Go WYSIWYG in TableWorks
-------------------------------
  by Tonya Engst <[e-mail]>

  TidBITS-326_ reviewed of several utilities for making Web-ready
  tables and talked a bit about why you'd want such a utility, but
  the issue was slightly too early to mention TableWorks 1.0r2, a
  WYSIWYG table editor from SoftTools. TableWorks strikes me as a
  promising young utility, and I recently spent some time playing
  with it, enjoying the exercise of creating a table without even
  thinking about HTML tags.

  Upon launch, TableWorks offers an area to fill in the title of a
  Web page and a blank area where you create tables. You control
  TableWorks either through menus or keyboard shortcuts, and
  TableWorks offers a friendly face on a wide range of commands for
  creating tables.

<http://www.tableworks.com/>

  You can set up cells that span more than one row or column, resize
  cells by dragging their edges, change the border width, set cell
  padding and cell spacing, and more. These visual changes show
  nicely onscreen, with far fewer display oddities than I've seen in
  other programs that attempt a visual table editing environment,
  programs such as Miracle Software's World Wide Web Weaver and
  SoftQuad's HoTMetaL Pro. TableWorks shows a good approximation of
  what your table will look like in Netscape 2.0, with nary an HTML
  tag in sight.

  TableWorks table cells can be either text cells or picture cells.
  A picture cell can contain only a graphic, and TableWorks provides
  a nice dialog for setting up the graphic. Such a graphic can also
  be set up to link to another URL. Text cells contain text. You can
  also make a text cell link to another URL, but the entire text of
  the cell must be part of the link.

  TableWorks' Save and Copy HTML features don't turn on until after
  you register and pay the $39.95 registration fee ($54.95 in
  Canada). In my testing, TableWorks put out clean HTML, which you
  could easily paste into any HTML authoring program. Because
  TableWorks will appeal particularly to people using Adobe PageMill
  (a visual tool for creating Web pages), I should mention that you
  can paste into PageMill and simply format the resulting mass of
  HTML as Raw HTML. (PageMill 2.0 should offer table editing
  features, but its release may be slightly delayed from Adobe's
  original projection of July.)

  TableWorks comes with useful documentation, which - if you try
  TableWorks - I recommend you spend five or ten minutes reading.
  The documentation reads as if it were translated into English, but
  it is understandable and it conveys a friendly, helpful tone.

  A somewhat personal problem that I ran into with TableWorks is
  that I know Word 5 extremely well, and I missed some of Word's
  shortcuts for working quickly in tables, especially Option-
  clicking to select a column. Word also offers a number of ways to
  select rows, cells, and portions of cells, depending on specific
  locations and appearances of the pointer combined with clicks and
  double-clicks. I'm not suggesting that SoftTools should duplicate
  Word's specific control mechanisms, but I did miss some of the
  subtle ways of selecting in a table that Word offers.

  I'm pleased to see TableWorks because it provides one of the best
  visual tools currently available for making HTML tables. Even so,
  TableWorks feels very much like the 1.0 release that it is. For
  instance, selecting an entire table darkens the document margins,
  not the table; there's no way to change the default font size from
  the rather small Times 12; and I'd like to see TableWorks add a
  smattering of basic formatting tags or the ability to enter HTML
  tags within the table. SoftTools plans to add an undo feature and
  to enable the Split Cell command in version 1.0.1.


Internet Flooding
-----------------
  by Ryan Sweet <[e-mail]>

  I work for an Internet provider called Teleport Internet Services,
  based in Portland, Oregon, with points of presence throughout
  Oregon and southwest Washington. I don't know how wide coverage
  was, but a few months ago record flooding was saturating Portland
  and (to a greater extent) the many smaller towns throughout Oregon
  and Washington. I felt it might be helpful to share some of our
  experiences with the floods, what we learned, and how we dealt
  with things during the emergency. I don't intend any sort of
  solicitation or horn touting for Teleport; I'm just one person
  sharing experiences for the betterment of all.

  First, a little background. Teleport Internet Services is located
  in downtown Portland, four blocks from the Willamette River.
  (Portland itself straddles the Willamette where it joins the
  Columbia.) Our network connections come from SprintNet,
  Structured, MCI, and RainNet. We house our T1 lines and phone
  lines, along with other equipment, in a basement. We're the
  largest Internet provider in Oregon, with have roughly 17,000
  subscribers.

  When the floods came, the Willamette River was projected to crest
  above the seawall that protects downtown. If water entered the
  basement, we would be out of service for who knows how long before
  US West could repair or reinstall our T1 lines, phone lines, and
  so on. Needless to say, it was a tense situation. We were intent
  on operating until the last moment possible. One of the first
  things that seemed important was to get the insurance claim
  process underway in the background before anything happened. If
  disaster did strike, every insurance claim agent in the state
  would be back-logged for the next year, and it would be doubly
  disastrous for us to be offline for a long time.

  Then we made the Web our focus. Almost all or our users use our
  home page as their default page, and many people turn to it for
  current information. First, we put up a notice that we might be
  going down. Then we changed the outgoing message on our voicemail
  to reflect the emergency conditions. We compiled a list of current
  flood news and links on the top of the home page, and we worked
  closely with emergency crews and the city to post the most recent
  emergency instructions and requests for volunteers, sandbags, and
  other supplies. In case we went down, we made arrangements to
  inform the news media, so they could list us with other outages
  and cancellations, much as they do for schools, colleges, and
  large businesses. In general, we tried to post current information
  about which roads were closed, which areas were flooded, and so
  on.

<http://www.teleport.com/>

  Then the emergency agencies began telling people to stay off the
  phones because the phone system infrastructure couldn't handle the
  load as many people tried to call 911 or other numbers. So we put
  a prominent notice on our home page that basically said "GET OFF
  THE INTERNET!" (What a strange thing for an Internet provider to
  say.) We had some internal debate as to whether we should shut
  down entirely to free up phone line bandwidth for emergency calls,
  or stay online for people using the net as a resource for flood
  information. We choose to stay online, and we were lucky in the
  end, because the city of Portland came together and built a wall
  on top of the existing seawall. In addition, the river crested
  below the predicted level, leaving downtown Portland untouched,
  though covered with sandbags.

  In the end, we became fully aware of our role as an information
  provider and a means for distributing current information. During
  the emergency, organization within the company became extremely
  important, as did communication with emergency agencies. Our Web
  team established many ties that weren't in place before, and those
  ties will benefit us all the next time around. Perhaps most
  importantly, pulling together to fight the flood became an
  excellent opportunity for building community, something that many
  local Internet providers must emphasize as they struggle to
  compete with the Baby Bells, cable companies, and national
  Internet providers. Heck, we even got pictures as some of our crew
  went outside to pose with sandbags on their lunch breaks. The
  flood opened many people's eyes and helped them see how the
  Internet can become as essential as television or radio; it also
  made us realize how helpless we (and everyone else) would have
  been if Mother Nature had flooded downtown Portland.


Hardware Happens
----------------
  by Geoff Duncan <[e-mail]>

  Covering Macintosh hardware is not one of TidBITS' current strong
  points. Though we generally try to mention new and noteworthy
  Macintosh models and the occasional nifty gadget, we rarely do
  hardware reviews or evaluations. First, as a small virtual
  organization without a well-defined location, we don't have the
  necessary resources to devote to extensive hardware testing. If we
  buy something with our own money and are pleased with it, we may
  write a review or article.

  Second, hardware is complicated. If you think it's difficult to
  find your way through the maze of system and application software,
  betas, updates, and utilities, just _try_ keeping track of
  hardware issues. For most users, hardware is magic. It just works.
  If it doesn't, we usually fill ourselves with righteous
  indignation, complain loudly, and write letters to the editor. But
  the reality of the hardware world is at least as complicated as
  the software world; usually more so. So, without further ado, lets
  take a look at three hardware issues that have cropped up recently
  - just to get a look at the Dark Side.


**Epoxy on Thee** -- Although these events transpired many months
  ago (which is ancient history as computers go), the case of the
  mysterious problems and crashes some customers experienced with
  Power Computing's Power 120 desktop units serve as a good
  illustration of the complexities of computer manufacturing. Since
  TidBITS still gets email about this problem, some details seem in
  order.

  The situation started as early as November of last year, as users
  occasionally reported random crashes with (then) new Power 120
  machines, often in combination with odd video artifacts when
  moving items and windows. These symptoms are classic indications
  of a heat problem with the CPU chip (in this case, a 120 MHz
  PowerPC 601), and although Power Computing accepted the units for
  repair (and began shipping fans to affected customers), they
  didn't know what the cause of the problem was.

  As it turned out, the problems experienced by some Power 120 users
  had nothing to do with the engineering of the machines, or some
  obscure software bug that only affected Mac clones. The trouble
  stemmed from a bad batch of epoxy glue used to attach heat sinks
  to the processors on some Power 120s. (Heat sinks are metal fins
  attached to processors to conduct and dissipate heat.) The bad
  epoxy eventually dried out, reducing the effectiveness of the heat
  sink, which caused the processors to overheat. Before you ask, no,
  determining whether a batch of epoxy glue is defective isn't
  simple. Epoxy is ubiquitous in industry and manufacturing, and
  it's not exactly a high-tech item: computer manufacturers buy
  epoxy like painters buy paint.

  If you purchased a Power 120 before 15-Jan-96 and are experiencing
  frequent crashes and monitor problems, contact Power Computing
  technical support at 800/769-5833. Please note the symptoms should
  appear within a month or so of use, so if you've been using a
  Power 120 without experiencing these problems, you don't have to
  worry.

<http://www.powercc.com/Letter/p120.html>


**Apple Repair Extension Programs** -- In recent weeks, Apple has
  announced two repair extension programs, one for 5200, 5300, 6200,
  and 6300-series Performas and LCs, and the other for the PowerBook
  5300-series and the PowerBook 190 series. These programs are often
  described by users (and in some industry press) as recalls, but I
  find recalls a somewhat misleading term because it is generally
  used to indicate a customer recall, wherein a manufacturer
  contacts all known customers in order to repair or replace
  defective or dangerous products. (This sort of action is rather
  common in the U.S. automobile industry.) Another type of recall, a
  dealer recall, happens when dealers either repair or return unsold
  units, but units that have been sold remain in customers' hands.
  At one time or another almost every major computer manufacturer
  has issued a dealer recall. Apple's two programs are dealer
  recalls, combined with seven-year waranty extension programs
  (which Apple's calling "repair extensions") so customers who
  experience specific, known problems will be able to have their
  machines serviced for the foreseeable future.

<http://product.info.apple.com/pr/press.releases/1996/q3/
960510.pr.rel.repair.html>

  Although Apple has been very public about the situation - even
  setting up mailing lists to keep customers informed - judging from
  email to TidBITS and threads in online forums, misinformation
  about the repair extension programs abounds. Further, Apple
  customers - particularly those looking for a new PowerBook - have
  been frustrated by empty shelves and dealers who say they have no
  idea when PowerBooks may be back in stock. Also, users who have
  their PowerBooks in for service have been waiting for weeks - even
  months - for Apple to deliver parts to dealers so their machines
  can be repaired. What's going on?


**PowerBook 5300 and 190 Series** -- Apple's repair extension
  program for the PowerBook 5300 and 190 series addresses a set of
  well-defined problems. The PowerBook 5300s are probably most
  famous for the "burning PowerBook" incident (see TidBITS-295_),
  and I've seen a lot of speculation this repair extension program
  is connected. Fortunately, that's not true: these problems are
  unrelated, and there's no safety issue with these PowerBooks.

  The PowerBook 190 and 5300 series Repair Extension Program
  addresses the following problems (note that these problems are not
  common; just because you have one of these machines doesn't mean
  you have a problem):

* Cracked and separated plastic casings at the base of the
  PowerBook screen.

* Problems connecting the PowerBook's AC adapter, and longer boot
  times with 5300s when starting up using the AC adapter.

* Freezes in 5300s when using expansion bay devices in conjunction
  with PC Cards.

* Problems with the PowerBook 5300s dropping off LocalTalk
  networks.

  If you encounter these problems, contact your Apple dealer, or (if
  you live in the United States) try calling Apple at 800/767-2775
  to schedule repairs.

  The cracked casing problem is an instance of form not entirely
  coping with function. Essentially, laptop users want small, sleek,
  lightweight designs they can drop off tables with impunity.
  Unfortunately, the design in the PowerBook 5300 and 190 series
  doesn't seem up the to strain many users put on it, and the result
  is cracking and separation of the plastic bezel. This isn't to say
  all separated cases are the results of falls, but there's an
  inherent trade-off between lightweight design and durability.

  The problem with simultaneous use of a PC Card and an expansion
  bay device (like a floppy disk or a magneto-optical drive) relates
  to power consumption and may occur when you use a PC Card with a
  high power draw simultaneously with an expansion bay device that
  also draws a lot of power. Apple's repair consists of a new
  motherboard. The new motherboard changes also should fix the
  problem of PowerBook 5300s dropping off LocalTalk networks.

  Troubles with the AC power connectors becoming separated are
  hardly restricted to PowerBooks; in fact, many electronics devices
  that use AC power adapters (like camcorders) suffer from similar
  problems because the power connectors are merely soldered to a
  circuit board rather than anchored against the unit's casing or
  chassis. Nonetheless, it's no fun if it happens to you, and
  Apple's motherboard replacement should correct the problem,
  although it's unclear whether there are engineering changes to
  make the connector more reliable. Apple is also adding shielding
  to improve hard disk performance; presumably this better protects
  the disk from some sort of interference.

  Though I have not received official confirmation, it appears Apple
  will append "/B" to serial numbers of updated units, so when you
  see PowerBook 190s or 5300s in stores, you can look at the serial
  number in order to determine whether the machines have been
  updated. I've heard rumors that a few dealers have received
  corrected PowerBooks back from Apple, I've also heard estimates
  are that it will be two to four more weeks before these PowerBook
  models are widely available.

  Do these problems indicate a fundamental quality problem at Apple?
  Do the suggest that Apple is about to go under? Though these
  problems don't _help_ Apple, these issues are typical within the
  laptop industry. In the PC laptop world, such problems usually
  merit a simple dealer repair advisory, rather than a public (and
  costly) repair and warranty extension program. Reputable computer
  manufacturers like Compaq, NEC, and IBM have all had laptops that
  caught on fire while in customer's hands, or had processors get so
  hot they literally melted out onto the laps of users. Compared to
  incidents like that, Apple's PowerBook quality has been remarkably
  good.


**Performas and LCs** -- Apple's Repair Extension Program for the
  5200, 5300, 6200, and 6300 series machines is designed to correct
  two problems.

* Sudden and intermittent changes in monitor hue and color in 5200
  and 5300-series machines. (This problem is caused by a bad cable.)

* System freezes

  In both cases, Apple dealers do the repairs rather than sending
  the Macs back to Apple, and dealers should have information and
  parts for the repairs. If you experience these problems, contact
  an Apple dealer.

  However, it can be difficult to determine if system freezes you're
  experiencing are caused by a faulty machine because since so many
  things can cause a freeze. According to Apple, the problems stem
  from "specific, known component issues that have been identified
  by Apple" - a fancy way of saying there are known motherboard
  problems.

  According to MacWEEK, the difficulties stem from component issues
  with ROM, cache, and clock chips; unconfirmed reports cite
  problems with a particular non-Apple component manufacturer and
  hint these problems may also be responsible for Open Transport 1.1
  not working on these Macintoshes. (Open Transport 1.1.1, described
  as a bug fix release, is reportedly nearing beta, and Apple will
  soon distribute it to selected developers. It may work with these
  Performa and LC models.)

<http://www.zdnet.com/macweek/mw_1019/news_powerbook.html>

  Apple will repair for free any machines exhibiting the problems
  Apple has identified, and the program will be in place for seven
  years. However, if a crashing problem has some other root cause,
  Apple dealers won't necessarily identify and correct the problem
  for free, so do your own troubleshooting before taking your
  machine in.

    Information from:
      Power Computing
      Apple Computer
      Pythaeus


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